Frequently Asked Questions
How large is the wall?
The walls come in 3 sizes: MINI 60 X 20 cm MIDI 120 X 40 cm MAXI 150 X 50 cm (actual artwork) and in portrait and landscape orientations. We recommend up to 4 marks for the smallest (MINI) size and 5-7 marks for the largest (MAXI).
What is "CAT B TRONG"?
The "CAT B TONG" mark is a calling card of construction crews available to construct, maintain, and tear down walls. These marks are part of the art that makes each wall one-of-a-kind.
Will the #wall tag and address be part of my wall?
Every wall art carries a unique #wall tag, accompanied by the address where the wall is or was standing. The tag carries the story of the wall - making it truly unique - hence a core part of the concept, and will stay on the final print. We will work with you to find a way to feature this tag on the wall in a way that it enriches the design and make it truly storyful.
Can I edit the wall art during the creative process?
Maintaining the authenticity of the wall is important to us and for that reason, we don't allow alterations to the wall backdrop. Each wall receives a watermark with its location. Your marks, however, are uniquely yours and as personal as your imagination.
Can I use my own custom mark?
Absolutely! If you have a custom symbol, crest, or image you would like to incorporate into your design, email us firstname.lastname@example.org with your order number and the file in an attachment and we will use it into your design.
Can I see the design before it is printed?
Yes, after our designers have customized your design we will send you a proof to review. We will work with you on up to 3 revisions to make the perfect wall that tells your story.
Will my wall art be framed?
You have a choice to receive your piece of wall art as a rolled canvas (not framed), gallery wrapped, or stretched with a black wooden frame custom made by a local carpenter.
Can I change the frame color?
We use black frames on all our framed wall art to create a beautiful contrast with the artwork and showcase your marks. At this time black is the only frame color available.
Do you offer international shipping?
Rolled canvas (all sizes) and MINI sized wall art can be shipped to any location in the world. Gallery wrapped and framed MIDI (120 X 40 cm) sized walls meet checked-luggage airline requirements. Currently we can only deliver gallery wrapped and framed MAXI (150 X 50 cm) sized walls domestically within Vietnam.
When will I receive my wall?
After you have confirmed the final wall art design, the production starts. Eight days after you confirm your final design your wall art will be ready for shipping or pickup from our workshop in Ho Chi Minh City.